Guarantee and Terms
100% Satisfaction Guarantee
Ridgeland Outfitters is committed to YOUR 100% SATISFACTION with our service and products. If you are not happy with your purchase, simply return the item to us within 30 days for a full refund. No hassles, no questions. No handling, service or re-stocking fees. Just prompt, cheerful handling of your request.
When initiating a return, please contact us prior to sending merchandise. We will provide you with a return number that will be used as a reference device throughout the transaction. This will ensure the smooth and expedient processing of your return.
Terms, Conditions & Policies
We want to ensure that as our client, you have complete confidence in your transactions with us. Therefore, we have implemented the following processes and disclaimers to augment our 100% Satisfaction Guarantee.
How To Place an Order
To place an order, simply click on the “add to shopping cart” button located in the upper right section on the page of the product you desire. Once you've completed your shopping, click on "check out" and follow the on-screen directions. We accept MasterCard, Visa and Discover. By law, we will automatically apply sales taxes where applicable.
Secure Transactions
All online transactions through Ridgeland Outfitters are placed via Secure Socket Layer (SSL) protocol for maximum information protection. This SSL is secured by Authorize.net, one of the most recognized and trusted names in online transaction management and protection.
Offline Transactions
Ridgeland Outfitters also accepts orders offline, either by phone, fax, email or snail mail. We accept credit cards as well as money orders and personal checks. Please note that personal checks and money orders must be cleared by our bank before we can process your order. This may take up to 2 business weeks to complete. Returned/NSF checks are subject to a $20.00 processing fee. We are required to automatically add sales tax where applicable.
Operating Hours and Contact Information
Our site is available 24 hours per day, 7 days per week, 365 days per year. Fax and email lines are also available around-the-clock. Please note that any emails and/or faxes received outside operating hours will be handled the following business day. Our standard hours of operation are 9.00 am – 5.00 pm EST, Monday – Friday, excluding holidays. We can be reached at:
13335 15 Mile Road
Sterling Heights, MI 48312
Suite 249
Phone: 586.838.4551
Fax: 586.630.0807
Email: info@ridgelandoutfitters.com (for information and service-related queries) or
sales@ridgelandoutfitters.com (for sales only)
Order Processing and Shipment Time
All orders are processed within 24-48 hours of placement, excluding weekends and holidays.
Out-of-Stock Items
Stock availability status is updated for each item on a regular basis. While we make every attempt to ensure that items are continuously available, we do encounter out-of-stock situations from time to time. We regret that we are not able to back-order any item currently out of stock. Wherever possible, we will attempt to provide an comparible alternative product. However, if you would like to be notified when a particular item becomes available, simply contact us with the item number and your email address.
Liability Disclaimer
Ridgeland Outfitters, Inc., it’s employees, affiliates, partners and retail outlets (such as this web site) do not warrant that a person may legally purchase, possess or carry any specific item offered through said retail outlets according to federal, state or local laws. As a retailer, Ridgeland Outfitters does not grant the legal right or authorize the purchase or possession of items that may be regulated in your state or municipality. These items include, but are not limited to, machetes, replica or blank firing guns, slingshots, air guns, bows, crossbows, knives, swords, electronic stun guns, chemical or personal defense sprays (tear gas), or other restricted/prohibited items. A person placing an order warrants that he or she is an adult (18 years or older) and is under no legal disabilities which would prohibit such person from ordering, owning, possessing, or transferring these items under all applicable federal, state and local laws. Due to the complexity and constantly changing nature of local, state and federal laws and regulations, it is impossible for Ridgeland Outfitters, Inc. to be aware of every restriction in every location in which our products may be sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. The buyer, and not Ridgeland Outfitters, Inc., is solely responsible for any claims resulting from violation of these laws and or regulations. All orders placed on this web site are certified by the buyer to be made by persons of legal age in the state and locality where they reside.
Privacy
Information Collection and Use
Ridgeland Outfitters is the sole owner of the information collected either on this site or through affiliated means, such as electronic mail, faxes, written correspendence and any/all similar vehicles. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ridgeladn Outfitters, Inc. does reserve the right to use this information to directly correspond with those individuals who have provided said information for any/all purposes related to conducting business. Ridgeland Outfitters collects information from our clients at several different points on our website.
Order
We request information from our clients on our forms. Here, clients must provide contact information (such as name, address, etc.) and financial information (such as credit card number, expiration date, etc.). This information is used for billing purposes and to fill clients orders. If we have trouble processing an order, this contact information is used to get in touch with the client.
Cookies
A cookie is a piece of data stored on our client’s hard drive containing information about him/her. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once clients close their browser, the cookie simply terminates. If a client rejects the cookie, they may still use our site. However, they may be limited in some areas of our site if cookies are rejected. For example, clients may not be able to shop, leave the site, then return and still find their items in the shopping cart. Without cookies, the site cannot track and maintain what has been placed in the cart. In this situation, once the client leaves, the shopping cart is automatically emptied. Cookies can also enhance our client’s time on the site by tracking and targeting his/her interests, creating a unique and personalized shopping experience.
Log Files
Ridgeland Outfitters use IP addresses to analyze trends, administer the site, track client movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Site and Service
Ridgeland Outfitters also use client information to send site and service announcements as requested by clients. For instance, we use personal information (such as email or phone number) to communicate with our clients when providing requested services, and/or in regards to issues relating to their account.
Correction/Updating Personal Information
If a client’s personally identifiable information changes (such as zip code or street address), or if a client no longer desires services of Ridgeland Outfitters, we will endeavor to correct, update or remove his/her personal data within our records. Emailing Customer Support is the most efficient way to do this. The address is info@ridgelandoutfitters.com.
Notification of Changes
In the event that Ridgeland Outfitters should require change(s) to the privacy policy, we will post a link to those changes on our Homepage to ensure that our clients are kept fully up-to-date.
